Shipping policy
At Error Jewelry, every piece is crafted with care and shipped with the utmost attention to quality and security.
Processing & Dispatch
Ready-to-Ship Products
Orders for in-stock products are processed and dispatched within 24–48 hours of order confirmation.
Made-to-Order Products
Certain pieces are handcrafted and produced exclusively upon order. These products require approximately 7–10 business days for manufacturing and quality checks before dispatch. The estimated production timeline will be mentioned on the respective product page wherever applicable.
Estimated Delivery Timelines
Once dispatched, delivery timelines are as follows:
Metro Cities: 3–5 business days
Rest of India: 5–7 business days
Deliveries to remote locations, border regions, Jammu & Kashmir, and select North-Eastern states may require additional transit time depending on courier service availability.
Order Tracking
You will receive your tracking details via email or SMS once your order has been packed and dispatched.
Weekend & Holiday Dispatches
Orders placed after 9:00 AM on Saturdays will be processed on the next working day. Our office remains closed on Sundays and public holidays.
Delivery Verification
To ensure secure delivery, our team may contact you via phone, email, or WhatsApp to confirm shipping details, particularly for Cash on Delivery (COD) orders.
Shipping Partners
We work with trusted logistics partners, including Shiprocket, Delhivery, Blue Dart, and other reputed courier services, to ensure safe and timely deliveries across India.
While we strive to dispatch and deliver all orders within the estimated timelines, delays caused by courier partners, weather conditions, regional restrictions, public holidays, or other unforeseen circumstances may occasionally occur. Error Jewelry shall not be held liable for delays arising from factors beyond our reasonable control.
Delivery Attempts
Our courier partners will make up to three delivery attempts. If a delivery remains unsuccessful or is refused, the package will be returned to us. Re-shipping charges may apply for a subsequent dispatch request.
Undeliverable Locations
In the rare event that delivery is not possible due to limitations in courier coverage, inaccessible delivery locations, or other circumstances beyond our control, we will notify you promptly. In such cases, you may choose to cancel your order and receive a full refund.
Damaged or Incorrect Orders
If your order arrives damaged or if you receive an incorrect item, please contact us within 24 hours of delivery with clear photographs of the package and product. Our team will review the request and arrange a replacement or refund, subject to verification and product availability.
Need Assistance?
We're always happy to help.
Email: info@error.jewelry
WhatsApp: +91 90756 07569
Our customer support team typically responds within 24 business hours.
