We stand behind the quality of our craftsmanship and materials. That’s why every product comes with a statutory 12-month warranty, ensuring peace of mind with every purchase. Should you experience any issues within this period, we’re here to help.
Simply reach out to us at info@[yourdomain].com, and we’ll guide you through the process.

What is Covered by the Warranty?

Our warranty covers manufacturing and material defects that arise within 12 months of purchase from an authorized source. If your jewellery encounters issues during this time, we’ll take care of it by either repairing or replacing the item (as detailed below).
Warranty coverage applies only to issues not caused by accidents, inappropriate use, ordinary wear and tear, modifications, attempted repairs, or negligence. Coverage terms may vary slightly between regions.

What is Excluded from the Warranty?

While our warranty provides comprehensive protection, the following exclusions apply to ensure clarity and fairness:

• Third-Party Purchases: Items bought from unauthorized vendors are not eligible for warranty coverage. Please contact the original seller for support.
• Unauthorized Repairs: Any service, repair, or modification done by an external jeweller or service provider may void your warranty. This includes resizing, stone resetting, or other non-authorized repairs.
• Loss, Wear & Tear, or Misuse: Lost items, general wear and tear, or damage from improper use or storage are not covered. This includes careless handling or accidents.
• Modifications by Third Parties: Alterations such as engraving, reshaping, or the addition of non-original components by anyone other than us will void the warranty.
• Promotional or Free Items: Items received as part of promotions or giveaways may not be covered under the standard warranty. Refer to the promotion’s specific terms for details.

Warranty Resolution Options

If an item is found to be defective under this warranty, it may, at our sole discretion, be:

• Replaced with an identical piece (if available)
• Substituted with a piece of comparable value
• Repaired, depending on the damage and availability of necessary components
  

We may request the return of the damaged item for inspection. Items should be sent via post or courier to ensure secure handling. This warranty service is offered free of charge.

Proof of Purchase

To process any warranty claim, please retain and present your proof of purchase (e.g., receipt, order ID, or gift receipt), along with a certificate of authenticity if applicable. These documents help verify eligibility and confirm your product’s authenticity.

Final Notes

This warranty applies unless otherwise stated for specific products. We reserve the right to modify these conditions with future effect at any time. Your statutory rights remain unaffected.
We aim to make the warranty process simple and transparent. If you have any questions or need assistance, please don’t hesitate to contact our support team at info@[yourdomain].com.