Return, Refund & Exchange Policy

At Error Jewelry, every piece undergoes thorough quality checks and is securely packaged before dispatch. We are committed to delivering products that meet our quality standards and ensuring a smooth shopping experience for our customers.

By placing an order on Error Jewelry, the customer acknowledges and agrees to the terms of this Return, Refund & Exchange Policy.

Please read this policy carefully before making a purchase.

Return & Exchange Window

Customers may request an exchange or store credit within 7 days of delivery for eligible products.

Any claim relating to a damaged, defective, incorrect, missing, or incomplete order must be reported within 24 hours of delivery.

This policy applies exclusively to purchases made through our official website.

Eligibility

To be eligible for an exchange or store credit:

• The product must be unused, unworn, and in its original condition.
• All original packaging, certificates, tags, invoices, accessories, and complimentary gifts must be returned.
• The product must not show signs of wear, damage, resizing, repair, alteration, or misuse.
• All security seals and quality-control tags must remain intact.

All requests are subject to review and approval by Error Jewelry.

Required Documentation

To initiate any return, exchange, store credit, or refund request, customers must provide:

• A complete unboxing video recorded from before opening the package.
• Clear photographs of the product and packaging.
• Order ID and details of the issue.

Failure to provide sufficient proof may result in rejection of the request.

Security Seal Policy

All Error Jewelry orders are shipped with tamper-evident security seals.

Products returned with removed, damaged, broken, or tampered security seals may not be eligible for exchange, store credit, or refund unless the issue is reported immediately upon delivery and supported by valid proof.

Product Representation & Manufacturing Variations

Product photographs, renders, videos, and digital representations are intended for illustrative purposes only.

Minor variations in color, finish, dimensions, weight, stone placement, gemstone appearance, plating tone, or overall appearance resulting from photography, lighting, screen settings, hand-finishing, manufacturing processes, or natural product characteristics shall not be considered defects and shall not qualify for return, exchange, store credit, or refund.

Non-Returnable Items

The following items are not eligible for return, exchange, store credit, or refund:

• Customized, engraved, or personalized products.
• Made-to-order products once production has commenced.
• Earrings, for hygiene reasons, unless received damaged, defective, or incorrect.
• Products that have been worn, used, resized, repaired, altered, or damaged after delivery.
• Products returned without original packaging, certificates, tags, invoices, or security seals.
• Clearance, final-sale, promotional, discounted, or special-offer items.
• Complimentary gifts and promotional items.
• Orders refused after dispatch.
• Products showing evidence of misuse or improper handling.

Made-to-Order Products

Certain Error Jewelry products are handcrafted specifically upon order.

Once production has commenced, made-to-order products cannot be cancelled, exchanged, returned, or refunded except in cases of manufacturing defects, transit damage, or incorrect product delivery.

Exchange & Store Credit

Eligible products may be exchanged for another product of equal or higher value.

Any price difference must be paid by the customer before dispatch of the replacement product.

Where an exchange is not preferred or the requested product is unavailable, Error Jewelry may issue store credit valid for future purchases.

Exchanges are subject to product availability.

Refund Policy

Refunds are only offered under the following circumstances:

• A damaged product is received.
• A manufacturing defect is verified by our quality team.
• An incorrect product is delivered.
• The order cannot be fulfilled or delivered due to reasons attributable to Error Jewelry.

Error Jewelry reserves the sole discretion to determine whether an approved claim will be resolved through a repair, replacement, exchange, store credit, or refund.

Refunds will not be provided for change-of-mind purchases, sizing concerns, personal preferences, delayed deliveries caused by courier partners, or normal product characteristics.

Natural Wear & Care Exclusions

The following are not considered manufacturing defects:

• Surface scratches resulting from normal wear.
• Tarnishing or plating wear due to usage.
• Exposure to water, perfumes, cosmetics, chemicals, sweat, humidity, or moisture.
• Accidental damage or impact damage.
• Improper storage or handling.

Such conditions are not eligible for return, exchange, store credit, or refund.

Return Process

To request an exchange, store credit, or refund, email us at info@error.jewelry with:

• Order ID
• Reason for request
• Unboxing video
• Supporting photographs

Our team will review the request and respond within 2–3 business days.

If approved, a Return Authorization will be issued.

Return Shipping

If the issue arises due to an incorrect, damaged, or defective product, Error Jewelry will bear the return shipping costs.

For all other approved returns or exchanges, return shipping costs shall be borne by the customer.

Products must be shipped using a trackable courier service. Responsibility for the returned shipment remains with the customer until the product is received and acknowledged by Error Jewelry.

Inspection & Approval

All returned products undergo inspection upon receipt.

If a returned item fails inspection or does not meet the eligibility criteria outlined in this policy, Error Jewelry reserves the right to reject the request and return the product to the customer at the customer's expense.

Refund Timelines

Prepaid Orders

Approved refunds will be processed to the original payment method within 7 business days of approval.

Cash on Delivery Orders

Approved refunds will be processed via bank transfer within 10–15 business days of approval.

Banks and payment providers may require additional time to complete processing.

Shipping charges, express delivery charges, gift packaging fees, and other service fees, if any, are non-refundable.

Fraud Prevention

Error Jewelry reserves the right to reject any request involving:

• Product substitution.
• Tampering.
• Fraudulent activity.
• Misrepresentation of product condition.
• Discrepancies between the returned item and the original order.

Delivery & Address Responsibility

Customers are responsible for providing accurate shipping information during checkout.

Orders marked as delivered by the courier partner to the shipping address provided at checkout shall be deemed successfully delivered.

Error Jewelry shall not be responsible for delays, losses, or additional charges arising from incorrect or incomplete delivery details provided by the customer.

Cash on Delivery Misuse

Error Jewelry reserves the right to restrict or refuse future Cash on Delivery orders from customers who repeatedly refuse deliveries or place fraudulent orders.

Lifetime Warranty & Buyback Program

The Lifetime Warranty and Lifetime Buyback Program are governed by separate terms and policies. Eligibility under those programs does not imply eligibility under this Return, Refund & Exchange Policy.

Limitation of Liability

Error Jewelry's liability under this policy shall be limited to the purchase value of the product paid by the customer.

Policy Updates

Error Jewelry reserves the right to amend, modify, or update this policy at any time without prior notice. The version published on the website at the time of purchase shall govern the order.

Contact Us

Email: info@error.jewelry

WhatsApp: +91 90756 07569

Our customer support team typically responds within 24 business hours.