Warranty Policy

Warranty Policy

At Error Jewelry, we take pride in the quality of our craftsmanship and materials. Every piece is carefully inspected before dispatch to ensure it meets our quality standards.

To give you complete confidence in your purchase, all Error Jewelry products are covered by a 12-Month Manufacturing Warranty from the date of purchase.

This warranty is designed to protect against genuine manufacturing defects and is separate from our Lifetime Replating Program and Lifetime Buyback Program, which are governed by their own respective terms and conditions.

What is Covered Under the Warranty?

Our 12-Month Manufacturing Warranty covers defects in materials or workmanship that occur under normal intended use, including:

  • Faulty clasps, locks, or closures.
  • Manufacturing defects in settings or mountings.
  • Soldering defects.
  • Structural defects resulting from manufacturing.
  • Craftsmanship defects identified by our quality assurance team.

If a product is determined to have a qualifying manufacturing defect, Error Jewelry may, at its sole discretion:

  • Repair the item.
  • Replace the item with the same product (subject to availability).
  • Replace the item with a comparable product of equal value.
  • Offer store credit where appropriate.

All warranty claims are subject to inspection and approval by Error Jewelry's Quality Assurance Team.

What is Not Covered Under the Warranty?

The warranty does not cover:

  • Normal wear and tear from regular use.
  • Surface scratches, dents, or cosmetic damage.
  • Tarnishing or oxidation of sterling silver.
  • Damage caused by perfumes, cosmetics, chemicals, cleaning agents, moisture, sweat, water exposure, or improper storage.
  • Bent rings, stretched chains, broken chains, damaged links, or distorted settings caused by impact, pressure, or misuse.
  • Stone loss, loose stones, or damage resulting from accidental impact, improper handling, or external force.
  • Accidental damage or negligence.
  • Lost or stolen products.
  • Products damaged through misuse or improper care.
  • Products altered, resized, engraved, repaired, or modified by any third party.
  • Damage resulting from unauthorized repairs or servicing.
  • Promotional items, complimentary gifts, or giveaway products unless otherwise stated.

Gold Vermeil & Sterling Silver Care

Error Jewelry pieces are crafted using premium materials, including 925 Sterling Silver and Gold Vermeil.

Over time, sterling silver may naturally tarnish and gold vermeil plating may gradually fade depending on usage, environmental conditions, skincare products, perfumes, moisture, and individual skin chemistry.

These natural changes are not considered manufacturing defects and therefore are not covered under the Manufacturing Warranty.

However, eligible products may qualify for our Lifetime Replating Program, subject to the terms and conditions of that program.

Lifetime Replating Program

To help maintain the beauty of your jewelry, Error Jewelry offers a Lifetime Replating Program on eligible products.

Customers may request replating services throughout the lifetime of the product. Shipping charges, repair charges (if applicable), and program-specific terms may apply.

Please contact our support team for current replating guidelines and eligibility requirements.

Warranty Claim Process

To initiate a warranty claim, please contact us at info@error.jewelry with:

  • Order ID or proof of purchase.
  • Description of the issue.
  • Clear photographs and videos of the product.
  • Certificate of authenticity (if applicable).

Our team will review your claim and may request the product to be returned for inspection.

Inspection & Approval

All warranty claims are subject to inspection by Error Jewelry.

The determination of whether a product qualifies as a manufacturing defect shall be made solely by Error Jewelry's Quality Assurance Team.

If a claim is found not to be covered under warranty, we may still offer repair, replating, restoration, or replacement services at a reasonable charge where possible.

Shipping & Service Costs

Customers are responsible for shipping products to Error Jewelry for warranty inspection unless otherwise agreed by our support team.

If the claim is approved under warranty, Error Jewelry will cover the cost of repair or replacement.

Replacement Products

Where a replacement is provided, Error Jewelry may replace the product with:

  • The same product (subject to availability).
  • A substantially similar product.
  • A product of equivalent value.

Replacement products do not restart the warranty period and will continue under the original warranty term from the date of purchase.

Third-Party Purchases

This warranty applies only to products purchased directly through Error Jewelry or an authorized sales channel.

Products purchased through unauthorized sellers, resellers, marketplaces, or third parties may not be eligible for warranty coverage.

Lifetime Buyback Program

Error Jewelry's Lifetime Buyback Program is governed by a separate policy.

Eligibility for warranty service does not imply eligibility for buyback, and eligibility for buyback does not imply warranty coverage.

Limitation of Liability

Error Jewelry's liability under this warranty shall be limited to the original purchase value of the product.

Under no circumstances shall Error Jewelry be liable for indirect, incidental, consequential, or special damages arising from the use or inability to use the product.

Policy Updates

Error Jewelry reserves the right to modify, amend, or update this Warranty Policy at any time without prior notice. The version in effect at the time of purchase shall govern the warranty claim.

Contact Us

For warranty assistance, please contact:

Email: info@error.jewelry

WhatsApp: +91 90756 07569

Our customer support team will respond within 24 business hours.